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Customer reviews, messaging, and support on web

Message providers, leave reviews, and use support tickets with the right context.

Last updated Apr 27, 2026 · 1 min read

In this article

  • Messaging providers
  • Reviews
  • Support tickets

Messaging, reviews, and support work best when they are linked to the right provider, booking, or order.

Messaging providers

beautonomi.co.za/account/bookings/abc123
Booking detail

Balayage & trim

Glow Studio · Sat 14 Jul · 2:00 PM

ConfirmedAt salon

R1,200 paid via Paystack · Receipt #BN-4821

Cancellation policy applies

Free reschedule up to 24 hours before your appointment.

Message your provider from booking detail
  • Use messages for practical questions before or after a booking.
  • Keep important instructions in the thread instead of separate channels.
  • Do not share sensitive payment or identity details in chat.

Reviews

Leave reviews after completed appointments. Be specific, fair, and respectful so other customers understand the experience.

Support tickets

For payment, refund, dispute, or technical issues, open a ticket with the booking or order reference so support can investigate quickly.

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In this article

  • Messaging providers
  • Reviews
  • Support tickets